Senior Order Fulfillment Manager

Job Title: Senior Order Fulfillment Manager  

Compensation: $80,000-$100,000

Location: Bountiful, Utah

Status: Full-time

Benefits:  Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), ) Unlimited PTO, employee discount, life insurance

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

The Senior Order Fulfillment Manager is a high-impact leadership role responsible for bridging the gap between digital demand and physical execution. In the fast-paced cannabis landscape, you will oversee the entire lifecycle of an order—from the moment a customer clicks "buy" to the point of final hand-off or delivery. You will be directly accountable for labor cost optimization, productivity improvements, and cost-to-serve reductions.

You aren't just managing a shared services team; you are optimizing a high-compliance retail engine. You will lead a multidisciplinary team to ensure everything is accounted for, every local regulation is met, and every customer receives a seamless, premium experience. 

Main Responsibilities:

Operations:

• Lead teams through growth, transition, and scale, while being able to deal with operational ambiguity throughout.
• Bridge the gap between strategy and day-to-day execution - this role requires a leader who can zoom out to design systems and zoom in to ensure they actually work on the front lines.
• Manage and optimize the order fulfillment process from order receipt to packaging and dispatch for wholesale, retail, and any other channels.
• Build and maintain scalable processes that balance speed, quality, and cost.
• Develop and enforce efficient picking, packing, and labeling procedures, ensuring accuracy and adherence to state standards and regulatory requirements.
• Coordinate with sales, production, and retail leadership teams to ensure timely and accurate order processing and delivery.
• Implement and manage quality control checks throughout the fulfillment process to ensure product integrity and customer satisfaction.
• Develop SOPs, tooling, and performance expectations as the operation scales.
• Troubleshoot and resolve any fulfillment or other related issues, escalating as necessary.

Compliance:

• Ensure strict adherence to all state and local cannabis regulations, including but not limited to inventory reporting, packaging, labeling, and transportation guidelines.
• Maintain accurate and up-to-date records for all inventory and fulfillment activities for audit purposes.
• Collaborate with the compliance team to stay informed of regulatory changes and implement necessary adjustments to processes.
• Implement and enforce robust security protocols within the fulfillment areas to prevent diversion and ensure product safety.
• Assist in preparing for and participating in regulatory inspections and audits.

Team Leadership & Development:

• Ensure effective communication and coordination with all managers, staff, and cross-functional teams to ensure proper operations of the company.
•  Translate high-level goals into clear, practical expectations for frontline execution.
• Train, mentor, and supervise a team of fulfillment associates.
• Set performance goals, conduct regular performance reviews, and provide constructive feedback.
• Foster a positive, productive, and safety-conscious work environment.
• Promote continuous improvement and professional development within the team.

Process Improvement & Technology:

• Surfacing & tracking KPI's - establishing clear success metrics for people, processes, and performance.
• Continuously evaluate and improve fulfillment, and logistics processes to enhance efficiency, reduce costs, improve accuracy while establishing continued up-scaling.
• Design, implement, and continuously refine end-to-end operational workflows.
• Identify, quantify, and execute cost-savings opportunities across operations.
• Own and deliver against clearly defined cost-savings and efficiency targets.
• Use data to diagnose issues, prioritize solutions, and own performance outcomes.
• Identify bottlenecks and remove friction across people, process, and space.
• Identify and implement appropriate technology solutions to streamline operations.
• Other job duties as requested

Qualifications:

• Bachelor’s Degree in Supply Chain, Business Management, Operations or other related fields are strongly preferred.
• 5+ years of leadership experience in operations, supply chain, and inventory management within cannabis, food, beverage, pharmaceuticals, or supplementals. 
• Proven expertise in process optimization, automation, and/or continuous improvement methodologies (Lean, Six Sigma, etc.).
• Exceptional leadership, team-building, and cross-functional collaboration skills.
• Ability to drive data-driven decision-making, with experience in KPI tracking, reporting, and performance optimization.
• Previous experience in being willing and able to engage directly with frontline operators to understand the “on-the-ground realities” 
• Strong proficiency with data optimization software such as Excel/Google Suite etc 
• Must be able to sit, stand, kneel, and crouch for extended periods of time
• Must be able to occasionally lift totes containing product weighing up to 50 lbs
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Unlimited paid time off  (PTO)
• Paid holidays
• Employer paid 80% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• Employee Assistance Program (EAP)
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off products plus 3-6% in WholesomeCo loyalty rewards for medication purchases

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.