About WholesomeCo: As one of Utah’s Top Places to Work, you are not just filling a seat, you are helping us constantly be better and improve. At WholesomeCo we look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly.

WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys.

Please review our open positions and apply to any position(s) that best match your qualifications.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All employees must be 21 years of age or older. Employment is contingent on passing a pre-employment/post-offer background check. WholesomeCo participates in the E-verify program where legally required.

Customer Support Agent

Bountiful, UT

Part Time

Client Delivery

Entry Level

Job Title: Customer Support Agent

Compensation: $17-$18 Per hour

Schedule: Monday-Thursday 9AM-7PM

Location: Bountiful, Utah (Work is done primarily from home)

Status: Full-Time

Benefits: Paid Time Off (PTO), Paid Holidays, 401(k), employee discount

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

Our customer support team requires strong collaboration with internal teams throughout the process. You will be assisting the medical patients of Utah throughout their journey. This is an end-to-end customer support role, as you assist, educate, guide and support Utah’s medical cannabis patients with their needs.

What you’ll do:

Answer incoming patient calls
Return voicemails from patients
Make outbound calls when needed
Respond to chats and emails during scheduled times
Coordinate and help Retail Operations with patient orders, returns, and in store resolution assistance
Actively work on internal tickets from multiple departments
Collaborate with management to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with patients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to patients in accordance with the company's customer service policies
Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
Coordinate and help Dispatch schedule/reschedule deliveries and delivery questions for pending and in route orders
Help monitor routing software and communicate effectively with the dispatch team throughout the day. You’ll be the point of contact for all patient inquiries if they need assistance while out on a delivery route.
Help patients with canceling, ordering and adjusting orders
Communicate through internal communications to ensure all tasks and duties are being completed
Work directly with our Dispatch, Delivery Fulfillment, In Store Fulfillment and Inventory Team to resolve patient concerns and questions
Maintain relationships with multiple departments and build a firm foundation that will allow you to be trusted with company and state regulations and policies
Attend meetings, trainings and mandatory state classes

What we’re looking for:

Superior communication skills are paramount - written and verbal
Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
Experience working with smartphone applications
Good teamwork mentality: able to build trustworthy and supportive working relationships
Experience in the Cannabis Industry is a plus
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Must be reliable and dependable at all times. Operations will rely on your schedule weekly to be successful.
Flexible schedule -ability to work evenings, weekends, and overtime if needed.

Requirements:

2+ years of customer service experience preferred
Must pass all required background checks
Age 21 or over, per state requirement
Bilingual, English/Spanish proficiency strongly preferred
High school diploma or equivalent
Schedule flexibility - availability to work weekdays, weekends, and holidays

Benefits:

Paid time off (PTO)
2 weeks accrued annually during the first two years of employment
3 weeks accrued annually after two years of continuous employment
4 weeks accrued annually after five years of continuous employment
Seven (7) paid holidays per year
30 minute paid lunches per working day over 5 hours
Employer paid 60% of the total medical insurance premium
Employer paid 75% of the total dental insurance premium
Employer paid 75% of the total vision insurance premium
HSA with match up to $150 per month
401(k) with 100% employer match up to 3% and 50% match for the following 2%
Employee Assistance Program (EAP)
Employer paid $25,000 of basic life coverage
Optional additional life insurance
Optional accident insurance
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

Work Remotely:

Work is performed primarily from home, with some meetings required in office. We will provide all of the required equipment (Hardware/Software) to successfully complete this role. A private workspace with download and upload speeds of 250/200 Mbps is required.

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What is your current address?*

Do you have a reliable internet connection provider at home in order to complete the day to day tasks outlined in this role?*

Do you have a space at home where you are able to complete all of the listed tasks of this role without any distraction?*

Have you previously held a remote position?* No, I have never held a remote position beforeYes, I have held a remote position before, less than one yearYes, I have held a remote position before, more than one year

If we were to extend an offer of employment, when would you be available to start?*

If we were to extend an offer of employment, what would be your compensation expectation?*

Below are our outlined internal background check criteria and standards set by the state for our new hire background checks based on convictions. There could be additional standards set forth by the company and/or the state, depending on the position. We will not be able to hire you if you fail the state or internal background check. Would you like to proceed with your employment application after reviewing the background check criteria below? -
- Any felony at the state or federal level in the past 10 years (state requirement/discretion) for all application types.
- Any misdemeanor for drug distribution after December 3rd, 2018 for all agent cards
- A crime of dishonesty (i.e. theft, forgery) within the past five years
- Two or more convictions for crimes of dishonesty within the past ten years
- Any violent crime (i.e. assault, domestic violence) within the past five years
- Two or more convictions for crimes of dishonesty within the past ten years
- Any sex crime conviction in the last 10 years
- Any act of terrorism or attempted threat of terrorism ever*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application