Fulfillment Supervisor

Job Title: Fulfillment Supervisor

Compensation: $50,0000-$55,000

Schedule: Must be able to work weekends and night, and have the ability to adjust depending on the business needs, (40 hours a week average)

Location: Bountiful, Utah

Status: Full-time

Benefits:  Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.
WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

About the role: As the Fulfillment Supervisor you will play an integral role in one of WholesomeCo’s main business operations, and be the driving force behind patients being able to access their medicine quickly and efficiently. You will lead a team of fulfillment agents that operate 7 days a week. You will master scheduling needs, fulfillment windows and become a strong collaborative leader within the delivery department that has set WholesomeCo apart for over 5 years now. 

Responsibilities include:

• Provide leadership and support to the fulfillment team, while being the ultimate player coach regarding operations
• Collaborate with other departments such as Dispatch, Customer Service, inventory, etc. to ensure fulfillment is done correctly with compliance atop of mind 
• Prioritize time management and attention to detail to ensure all orders are fulfilled by the pack-by time and in the correct location for the dispatch team to stage/dispatch to drivers
• Ensure all canceled orders are properly processed and put back into inventory in a timely manner
• Monitor all processes to ensure compliance with all laws and regulations as well as company guidelines
• Work with dispatch to ensure the DIO and MJ orders are closed out and processed properly
• Lead the development and maintenance of schedules for the team, optimizing resources
• Proactively address any coverage or attendance issues, and assist with daily task assignments 
• Maintain detailed, organized notes and documentation for employee issues, coaching, 1:1 meetings, etc
• Collaborate with HR to communicate employee issues, needs, and engagement
• Conduct regular team and training meetings to keep an open line of communication and ensure alignment with company needs and expectations
• Track performance data, conducting corrective actions, and maintaining thorough documentation
• Proactively communicate with other teams to obtain feedback on your team's performance, and collaborate on ways to improve daily practices 
• Support the development of a skilled and cohesive fulfillment team
• Collaborate with upper management to document, maintain, and uphold Standard Operating Procedures (SOP’s)

Qualifications:

• 3-5 years of management experience strongly preferred
• 3-5 years of fulfillment experience strongly preferred
• Superior communication skills are paramount - written and verbal
• Strong computer skills, must be comfortable working with new software/applications 
• Experience with data organization, Microsoft, and Google suite of products
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Experience in the transportation/logistics industry
• Strong logical thinking, analytical skills, and problem solving skills
• Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
• Strong understanding of compliance and its importance to the business
• Must be able to work well under pressure
• Must pass all required pre-employment/post-offer background checks
• Must be over the age of 21 

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 80% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance 
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.