Job Title: Pharmacy Agent Lead

Compensation: $23 Per Hour

Schedule: Varying Schedule, with weekends required (40 hours per week)

Location: Bountiful, Utah

Status: Full-Time

Benefits: Paid Time Off (PTO), Paid Holidays, 401(k), employee discount

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

Our team is in search of an additional leader to assist in the continuous success & growth of the retail department. You will have the opportunity to enhance our operation from a multitude of facets such as, compliance adherence, customer service, as well as the mentorship of our agents. 

Responsibilities include:

• Serve as the player-coach supporting day-to-day pharmacy operations, ensuring adherence to company policies, compliance, and safety standards.
• Support training initiatives for new hires and ongoing staff development.
• Seek a deep knowledge and understanding of cannabis and the products we offer to our patients, acting as a point of escalation for product questions, patient concerns, and workflow challenges.
• Monitor and maintain storage protocols.
• Improve customer service in every facet of the business, whether through pick up orders, or helping a customer understand the differences between strains
• Provide guidance, coaching, and real-time feedback to Pharmacy Agents to maintain service excellence and operational accuracy and industry regulations while adhering to compliance requirements
• Complete all required medical, state and company trainings required for your position in a timely manner
• Be able to effectively navigate and communicate with team members using our online tools such as Microsoft, Google, Slack, and email and other tools used to improve company efficiencies
• Learn and speak about cannabis in medical terms and in a manner that any patient will find helpful
• Learn and adhere to policies outlined in the WholesomeCo Employee Handbook
• Report to work on time and be a reliable team member
• Act responsibly and always ensure patient and co-worker safety
• Learn about the products and how to navigate a patient through the menu to help find the products that they are searching for
• Be friendly with a positive attitude
• Have empathy toward medical patients and your co-workers
• Collaborate with pharmacists and leadership to identify process improvements and implement operational efficiencies.
• Other job duties as requested

Qualifications:

• Must be able to work on weekend, holidays, mornings, and nights
• Ability to sit and/or stand for long periods, crouch, bend, and carry up to 50lbs
• Ability to work effectively within a team in a fast paced, with a growth mindset
• Great organizational skills, attention to detail, and ability to execute flawlessly.
• Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a fast-paced atmosphere
• Analytical and problem-solving skills, and strong attention to detail
• Ability to organize and prioritize multiple projects and deadlines with minimal oversight
• Excellent analytical and quantitative skills
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance 
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.